The Quality Assurance Manager is a member of the client service team who has a strong understanding of community resources and networks. This position will be primarily be responsible for the quality assurance of client files and related programs. This person will run monthly and quarterly reports to ensure for compliance of meeting client deadlines of semi-annual renewals, Ryan White and HOPWA housing program paperwork. Reviews the input of data into the CAREWARE system vs. information in client files. A review of a % client files will be conducted on a quarterly basis. This position ensures the clients satisfaction survey is completed annually. Identifies areas to improve upon and works with the Director of Client Resources to improve overall quality of providing services to the clients. This position will assist the Director of Client Resources to provide oversight to the Case Managers when the Director of Client Resources is not available. Ensures the agency is compliance ready for all state and federal audits conducted on client services.
Please send cover letter, resume, and Four A’s application to Kim Stoltz.
Four A's is an equal opportunity employer.